Responsible Gaming — crickrex Bangladesh

Age Restriction

18+ Only — No Exceptions

crickrex is an adults-only platform. Every person who registers an account, makes a deposit, or places a bet on crickrex must be at least 18 years of age. This requirement is non-negotiable and applies equally to all players across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or anywhere else in the country.

Age verification is conducted as part of our Know Your Customer (KYC) process. When you register, you confirm that you are 18 or older. Before withdrawals are enabled on your account, crickrex will ask you to provide a copy of a valid government-issued identification document — such as your Bangladesh National Identity Card (NID), passport, or driving licence — to verify both your identity and your date of birth.

If our verification process determines that a player is under the age of 18, the account will be suspended immediately, all funds will be frozen pending review, and any winnings accumulated during the underage period will be forfeited. We treat underage gambling as a serious matter and act swiftly whenever it is detected.

Important Notice: If you believe someone under the age of 18 has accessed the crickrex platform, please contact us immediately at . We will investigate the matter promptly and take appropriate action, including account suspension and data deletion where confirmed.

Strictly 18 and Above

crickrex uses ID-based age verification for all accounts before withdrawal is enabled. Players who cannot confirm their age will have their accounts restricted.

18+ Only NID Verification KYC Required

Responsible Play Principles

Playing Smart, Staying in Control

At crickrex, we believe that gambling is a legitimate form of entertainment when approached with the right mindset and healthy boundaries. The vast majority of our players in Bangladesh — whether they enjoy cricket betting on BPL and IPL fixtures, live casino games, or slots from providers like Pragmatic Play and Evolution Gaming — do so without any negative impact on their daily lives.

Responsible gambling means understanding that the outcome of every game is determined by chance, that the house always holds a mathematical edge over the long run, and that no betting strategy can guarantee consistent profits. Accepting these facts before you play is the foundation of a healthy gambling habit.

We encourage every crickrex player to adopt the following principles as a personal code of conduct whenever they engage with our platform.

The Golden Rule: Never gamble with money you cannot afford to lose. Set a budget before you start, treat it as the cost of entertainment, and stop when you reach it — regardless of whether you are ahead or behind.

Remember: Gambling is not a reliable way to generate income, recover financial losses, or solve debt. If you find yourself gambling to address financial stress, please reach out to our support team at or use the self-exclusion tools described in this page.

Set a Budget and Stick to It

Decide the maximum amount in BDT you are comfortable losing before you start each session. Use crickrex's deposit limit tools to enforce that budget automatically so you are never tempted to exceed it in the heat of the moment.

Manage Your Time

Set a time limit for each gambling session just as you would a budget. It is easy to lose track of time while playing live casino or watching a BPL match unfold. Use the time-out features available on your account to keep sessions bounded.

Never Chase Losses

If you have reached your budget for the session, stop. Chasing losses — increasing bet sizes to recover what you have lost — is one of the most common patterns associated with problem gambling. Accept the loss, take a break, and return another day.

Take Regular Breaks

Step away from the platform regularly, even during winning sessions. Breaks help you maintain perspective, avoid impulsive decisions, and ensure that gambling remains a leisure activity rather than a compulsion.

Do Not Gamble Under Pressure

Avoid placing bets when you are stressed, anxious, grieving, or under the influence of alcohol. Emotional and impaired states significantly increase the risk of poor decision-making and financial harm.

Keep Gambling in Balance

Gambling should occupy a balanced place in your leisure time alongside other hobbies, social activities, work, and family. If you notice it crowding out other areas of your life, that is a signal to reassess your habits and consider using our player tools.

Warning Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. crickrex encourages all players to periodically reflect on their gambling behaviour and to watch for the following warning signs. If several of these apply to you — or to someone you know — it may be time to seek support.

You spend more money gambling than you originally intended, or more than you can afford.
You feel restless, irritable, or anxious when you are not gambling or when you try to cut back.
You gamble to escape stress, sadness, boredom, loneliness, or other negative emotions.
You attempt to recover losses by placing larger bets — a behaviour known as chasing losses.
You conceal the extent of your gambling from family members, friends, or colleagues.
You have borrowed money, sold possessions, or neglected bills in order to fund gambling activity.
You have made repeated unsuccessful attempts to reduce or stop gambling.
Gambling is interfering with your work, studies, relationships, or daily responsibilities.
You find yourself thinking about gambling constantly — reliving past bets or planning the next session.
You feel a need to increase the size of your bets over time to get the same level of excitement.

Quick Self-Assessment

Honest answers to the following questions can help you gauge whether your gambling habits are healthy.

Do you ever gamble more than you planned?

If yes, consider setting a fixed deposit limit on your account.

Have you gambled to escape problems or worries?

Gambling as a coping mechanism is a key early warning sign.

Have you lied to anyone about how much you gamble?

Concealment often signals that gambling has become a source of shame or guilt.

Do you feel the need to gamble with larger amounts over time?

Escalating bet sizes to maintain excitement is a known risk factor.

Seek Help: If you answered yes to two or more of the questions above, we strongly encourage you to contact the crickrex support team or consider activating a self-exclusion period. See the Support & Resources section below for guidance.

Player Protection Tools

Tools to Help You Stay in Control

crickrex provides a suite of player protection tools that you can activate directly from your account dashboard or by contacting our support team. These tools are available to all registered players at no cost and can be applied immediately upon request. They are designed to give you meaningful, enforceable control over your gambling activity.

Deposit Limits

Set a maximum deposit amount per day, per week, or per month in BDT. Once the limit is reached, no further deposits can be made until the period resets. Limit reductions take effect immediately; increases are subject to a 48-hour cooling-off period.

Loss Limits

Cap the total amount you can lose within a defined period. When your net losses reach the limit, your account will be restricted from placing further bets until the period resets. This is an effective safeguard against chasing losses.

Session Time Limits

Define the maximum duration of a single gambling session. When the time limit is reached, you will be automatically logged out and cannot log back in until a minimum cooling-off interval has elapsed.

Reality Checks

Enable periodic on-screen notifications that display how long you have been playing and your net win or loss for the session. Reality checks encourage mindful play and help prevent extended sessions from going unnoticed.

Cool-Off Period

Take a short break from gambling — 24 hours, 48 hours, 7 days, or 30 days — without permanently closing your account. During a cool-off period, you cannot log in to the platform or place any bets. Marketing communications are also paused.

Self-Exclusion

Request a long-term exclusion of 6 months, 1 year, 3 years, or 5 years. Self-exclusion prevents all access to your account and cannot be reversed during the exclusion period. Full details are in the dedicated Self-Exclusion section below.

How to Activate: All player protection tools can be activated via your crickrex account dashboard under the Responsible Gaming settings. If you need assistance setting up any tool, contact our support team at or via live chat — available 24/7 in Bangladesh Standard Time (BST, UTC+6).

Deposit & Spend Limits

Keeping Your Spending Within Bounds

One of the most practical responsible gaming tools crickrex offers is the ability to set fixed limits on how much money you deposit into your account and how much you can wager over a given period. These controls are particularly valuable for Bangladesh players who use fast mobile payment methods such as bKash, Nagad, and Rocket, where the ease and speed of transactions can make it tempting to deposit more than intended.

Daily Deposit Limit

You can set a maximum deposit amount per calendar day. For example, if you set a daily limit of ৳2,000, no further deposits will be accepted once that threshold is reached — regardless of which payment method you use. The limit counter resets at midnight Bangladesh Standard Time (BST, UTC+6) each day.

Weekly Deposit Limit

A weekly limit applies across the full seven-day period from Monday to Sunday. If you set a weekly limit of ৳10,000, the system will aggregate all deposits made during that week and block further deposits once the total is reached. This is useful for players who want to manage their gambling spend at a higher level of granularity.

Monthly Deposit Limit

A monthly cap covers the full calendar month. Setting a monthly limit of, for example, ৳20,000 ensures that your total deposits across all payment methods — bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer — cannot exceed that figure within the month. Monthly limits provide the broadest form of financial control.

Changing Your Limits

You may reduce your deposit limit at any time, and the reduction will take effect immediately. Increasing a limit, however, is subject to a mandatory 48-hour cooling-off period before the new higher limit comes into force. This delay is an intentional safeguard that gives you time to reconsider before your spending ceiling rises.

Tip for Bangladesh Players: We recommend setting your monthly deposit limit to an amount that represents a comfortable entertainment budget — an amount you would be equally comfortable spending on cinema tickets, dining out, or other leisure activities in Dhaka or Chittagong. If you would not feel comfortable telling a trusted friend or family member the amount, it may be too high.

Limit Periods Available

Daily limit (resets midnight BST)
Weekly limit (Mon–Sun cycle)
Monthly limit (calendar month)
Combination of all three

Instant Reduction, Delayed Increase

Lowering your deposit limit takes effect immediately. Raising it requires a 48-hour waiting period — a deliberate friction point designed to protect you from impulsive decisions during a losing streak.

Self-Exclusion

Taking a Longer Break

Self-exclusion is the most powerful responsible gaming tool available on crickrex. It is designed for players who feel they need a substantial, enforced break from gambling — not just a short cool-off period, but a genuine period of distance from the platform that cannot be easily reversed.

When you activate self-exclusion, your crickrex account is immediately locked. You will not be able to log in, deposit funds, place bets, or access any part of the platform for the duration of the exclusion period you have chosen. All pending promotional offers and bonus credits are cancelled. Marketing communications are permanently stopped for the duration of the period.

Available Self-Exclusion Periods

crickrex offers the following self-exclusion durations:

6 months — suitable for players who recognise early-stage concerns and want a structured break.
1 year — appropriate where gambling has been causing noticeable disruption to daily life.
3 years — recommended where problem gambling behaviours are well-established.
5 years — the maximum standard period, suitable for severe or long-standing gambling problems.
Indefinite exclusion — permanent closure of your account with no predetermined end date. Reinstatement requires a formal review process and a minimum exclusion period of 5 years.

How to Request Self-Exclusion

To activate self-exclusion, contact the crickrex support team via live chat or email at support@crickrex with the subject line "Self-Exclusion Request". State the duration you wish to apply. The exclusion will be processed within 24 hours of your request, and you will receive a confirmation email once it is in effect.

During the Exclusion Period

Once self-exclusion is active, crickrex will use all reasonable technical means to prevent you from accessing the platform. If you attempt to create a new account during your exclusion period, that account will be closed upon detection and any deposited funds returned. We treat any attempt to circumvent self-exclusion seriously.

Returning After Self-Exclusion

At the end of a fixed self-exclusion period, your account will not be automatically reactivated. You must contact our support team and submit a formal reinstatement request. There is a mandatory 7-day reflection period between the request and account reactivation, during which we will provide information about responsible gaming resources. We encourage players returning after self-exclusion to use deposit limits and session time controls from the outset.

Self-Exclusion At a Glance

Account locked immediately
No login, deposits, or bets
All marketing stopped
Bonuses and promotions cancelled
Cannot be reversed mid-period
7-day wait before reinstatement

Irreversible During Period: Self-exclusion cannot be shortened or reversed once activated. If you request a 1-year exclusion, that full year will run its course before reinstatement is even considered. Please choose your period carefully.

Request Self-Exclusion Now

Contact our 24/7 support team via live chat on the platform or email support@crickrex with the subject "Self-Exclusion Request". We will process your request promptly and without judgment.

Support & Resources

You Are Not Alone — Help Is Available

Recognising that gambling has become a problem and reaching out for help is an act of strength. crickrex wants every Bangladesh player to know that support is available — both through our own team and through external organisations that specialise in gambling-related harm.

Our customer support team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6). If you feel that gambling is beginning to affect your mental health, your relationships, your finances, or your work, please reach out. Our team will listen without judgment and help you activate the appropriate responsible gaming tools for your situation.

crickrex Support Contact

The most direct way to get help from crickrex is to contact us through one of the channels below. Mention the phrase "Responsible Gaming Support" so that your query is routed to the appropriate team member.

Email: support@crickrex — responses within 24 hours.
Live Chat: Available 24/7 directly on the crickrex platform.
WhatsApp: +880 1700 000000 (display only — not a clickable link).

Talking to Someone You Trust

Sometimes the most powerful step is simply talking honestly with a trusted family member, friend, or community leader. If you are based in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, confiding in someone who knows your circumstances can open the door to practical support — whether that means financial help, encouragement to take a break, or simply knowing that someone is aware of what you are going through.

If You Are in Financial Difficulty

If gambling has led to financial stress, consider reaching out to your bank — whether that is Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or another institution. Many banks offer confidential financial counselling services. You can also block gambling-related transactions directly through mobile banking apps including bKash, Nagad, and Rocket by contacting their customer service teams.

24/7 Responsible Gaming Support

crickrex's support team is trained to handle responsible gaming enquiries with sensitivity and discretion. Whether you need help activating a tool, understanding your options, or simply want to talk, we are available around the clock.

Talk to Your Community

In Bangladesh, family and community ties are a powerful source of support. Sharing your concerns with a trusted person — whether a parent, sibling, or close friend — can be the first meaningful step toward regaining control.

Financial Block Tip: If you use bKash, Nagad, or Rocket for deposits and want to prevent yourself from funding gambling activity, contact those services directly to discuss transaction restriction options. This is a practical external control that works alongside crickrex's own deposit limit tools.

Protecting Minors

Keeping Children Safe from Gambling

crickrex takes its responsibility to protect minors extremely seriously. Children and young people under the age of 18 must never be able to access gambling content, create accounts, or place bets on this platform. While our age verification process provides a strong technical barrier, we also recognise that parental and household-level controls play an essential role in keeping minors safe online.

Keep Your Account Credentials Private

Never share your crickrex username, password, or account PIN with anyone — including your children or younger family members. If you suspect that a minor in your household has accessed your account, change your password immediately and contact our support team. We will review the account activity and take appropriate action.

Use Device-Level Parental Controls

Most smartphones, tablets, and computers used in Bangladesh support parental control software that can restrict access to gambling websites. We recommend that households with children enable these controls on shared or family devices. Widely used filtering tools include:

Google Family Link — manage screen time and website access on Android devices.
Apple Screen Time — restrict content and app access on iPhones and iPads.
Net Nanny / Qustodio — third-party parental control applications available across platforms.
Router-level filtering — many home routers support domain-level blocking that applies to all devices on the network.

Reporting Underage Access

If you have reason to believe that someone under 18 has registered an account or placed bets on crickrex, please report it to us immediately at support@crickrex with the subject line "Underage Access Report". All reports are treated as high priority. Upon confirmation of underage access, the account will be immediately suspended, any deposited funds will be returned to their source, and all associated data will be deleted in accordance with our Privacy Policy.

Zero Tolerance: crickrex has a zero-tolerance policy for underage gambling. Any employee, affiliate, or partner found to have knowingly facilitated underage access to the platform will face immediate termination of their relationship with crickrex.

Responsible Gaming During Festive Seasons

During major celebrations in Bangladesh — including Eid, Durga Puja, Pohela Boishakh (Bengali New Year), Independence Day (March 26), and Victory Day (December 16) — household devices are often more widely shared among family members of all ages. We remind all crickrex players to be especially vigilant about account security and device access control during these periods.

Secure Your Account

Use a strong, unique password for your crickrex account. Enable any two-factor authentication options available. Never write your credentials where a minor could find them, and log out of the platform whenever you use a shared device.

Parental Controls on Mobile

If other family members use your smartphone — a common situation in many Bangladeshi households — ensure that your banking apps (bKash, Nagad, Rocket) are also PIN-protected separately from the device unlock code to prevent unauthorised deposits.

Remember: 18+ This platform is strictly for adults aged 18 and above. By maintaining strong account security and using parental control tools, you play an active role in upholding this standard in your own household.

Responsible Gaming at crickrex